Can you overnight or rush ship?

Because we work with small, independent makers around the country, rush orders have to be assessed on a case by case basis. If you need an item overnighted or rush shipped, please don't hesitate to ask! CONTACT US as soon as possible with details of what you want to order, where you need it and by when. We'll do our best to come up with the right options to meet your needs.
How much is shipping?
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We offer $8 flat rate ground shipping within the continental US. If an order is particularly heavy or bulky, or contain items from multiple makers, a surcharge will be added at checkout based on weight, shipping distance and the number of packages. We are not yet shipping to Hawaii, Alaska, Puerto Rico and other non-continental US territories.

 

Why flat rate shipping?
Because our products are shipped to you directly from the artisan maker, most orders require shipments from multiple locations. This can make shipping expensive, so we offer flat rate shipping to help keep the shipping cost reasonable for our customers. 
When will I receive my order?
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In order to keep prices as low as possible and minimize our environmental footprint, all items are shipped to you directly from the artisan. Most items ship within 2-3 business days of placing your order via standard ground shipping, which generally takes 3-5 business days to arrive. Some of our products are made to order and have longer lead times. Each product's lead time is clearly indicated on the product listing in the "Shipping + Return" tab.

 

  

 

Once your order has been processed, we'll provide you tracking information. Orders containing items from multiple makers will be shipped separately and you will receive tracking information for each. 

 

Ordering last minute and need an item in a rush? CONTACT US and we will do everything we can to make it happen!

Can you overnight or rush ship?
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Because we work with small, independent makers around the country, rush orders have to be assessed on a case by case basis. If you need an item overnighted or rush shipped, please don't hesitate to ask! CONTACT US as soon as possible with details of what you want to order, where you need it and by when. We'll do our best to come up with the right options to meet your needs.
Do you accept returns?
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Our standard return period is 14 days as marked by the delivery date on your tracking information. However, some of our items are made to order by small artisans who cannot accept returns. Each product's return policy is clearly indicated on the product listing in the "Shipping + Return" tab.

 

 

All returns must be made via our RETURNS MANAGER. Returns made outside of the Returns Manager system will not be accepted.

How do I make a return?
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If you wish to return an item, you must first authorize the return through our Returns Manager. Upon approval, we'll email you a return shipping label. Please carefully pack and ship your return using the provided label. We do not accept returns made outside the Returns Manager authorization process. The return shipping cost and the original shipping fee will be deducted from your refund amount.
How do I send an order as a gift?
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Carpenter Hill makes it easy to give better gifts. Once you've added products to your Shopping Cart, you can specify the order is a gift and add a gift message (the gift message field will appear when you select "Yes"). All orders with gift messages will automatically include a gift receipt. After composing your message, select "Continue to Checkout" to proceed with the order. 

 

If you'd like to ship the gift directly to the recipient, please enter his or her shipping information in the "Shipping Address" field during checkout. You will be able to input your billing address by selecting "Use a different billing address" below your credit or debit card information on the Payment Method page.

Do you gift wrap?
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We don't yet offer gift wrapping though you can include a gift message and gift receipt. In order to keep prices as low as possible and minimize our environmental footprint, all of our products are shipped to you directly from the artisan maker. We're working hard to figure out a solution that will allow us to provide a gift wrapping option and uphold these core values.
How do you define American-made?
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Carpenter Hill's definition of American-made is aligned with the Federal Trade Commission’s “Made in the U.S.A.” standard. Here's a link with more information about how the FTC defines "Made in the USA".
How do I place a custom order?
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If you'd like to receive an estimate for a custom order, please send us a message through our Contact Page.

 

We offer fully customizable corporate and client gift packages for every occasion and budget. Please contact us for more information.

Do you offer a Gift Registry service?
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Yes! Carpenter Hill's Gift Registry makes it easy for your friends and family to buy better gifts. Our curated selection of top quality, responsibly made goods offers a necessary alternative to the mass produced market of home and lifestyle products that's commonplace today.

Do you offer a discount for bulk orders?
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Carpenter Hill is committed to encouraging and simplifying the purchase of American-made goods. We work directly with our makers to price all products as fairly as possible. If you're interested in placing a bulk order, we'd be happy to work with you to provide the best price possible. Please send us a message through our Contact Page.
What's your phone number?
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We always want to hear from you, but are still too small to have a calling service! Please contact us using our Contact Page. We'll respond as quickly as possible.
What's your privacy policy?
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We value your privacy and handle all of your personal information responsibly. For more detailed information please read our Privacy Policy.
I'm an artisan, can I apply to be featured on Carpenter Hill?
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We're always looking for new Makers! If you're interested in being featured on Carpenter Hill, please introduce yourself by sending us a note through our Contact Page.
Still have questions? CLICK HERE to contact us.